Frequently asked questions

Two days for laundry, most of the time. We'll contact you if it's something other than what you set when you placed the order.Some examples of when things take longer and we may adjust the delivery date:When an order spans a weekend (no pickups/deliveries on Sundays)Extra large orders may need extra time (we'll call you)Orders with dry cleaning (usually +1 day)Heavily soiled orders requiring special processing

Yes. Edit or cancel up to 2 hours before your pickup window, with no fee. Do it from your account, or you can call/text 613-505-9090 and we'll get you sorted.

Tell us within 7 days and we'll make it right. Every order is tracked, and we take missing items seriously enough to review camera footage. Damage gets handled case by case, whether that's replacement, credit, or something else that fits.See our Satisfaction Guarantee.

With our Purple Standard wash & fold, we add non-chlorinated bleach (Oxi) to each load. While we can't guarantee complete removal, it certainly helps!If you have specific, stubborn stains you'd like to get removed, please try our Dry Cleaning service. Old stains, sun fade and burns aren't recoverable by anyone, and some stains can't be lifted without damaging the fabric. We'll try, and we'll tell you honestly what we think rather than quietly hand it back unchanged or made worse.